summary
I am a dedicated and creative individual, with practical skills and a strong sense of economic thinking. With my extensive expertise, I am always ready to provide support and collaborate with my colleagues on an equal footing.
experiences
Design and implementation of network security solutions and their operation. Implementation of comprehensive security and routing solutions within the cloud. Sales and training of infrastructure components for on-premises, IaaS, PaaS, and SaaS.
Lifecycle management and operation of extensive network, security, and server infrastructures. Deployment of new routing, switching, and data center components as part of the expansion of MPLS networks, including their operation and troubleshooting. Evaluation of new customer requirements through proof of concepts (POCs) and their technical implementation.
Providing 1st to 3rd level support to top-tier global clients, handling complex support inquiries in the field of network security, assisting in test and pilot installations in close collaboration with development and sales. Operating in shifts as a global escalation point and creating bug tickets.
Provision of technical expertise for telematics systems, telecommunications networks, and corporate communication facilities. Evaluation of customer requirements and translation into technical descriptions, product calculations, and cost assessments based on customer demands. Responsibility for developing control mechanisms, deriving actions, and reporting on system costs and KPIs. Conducting asset data management, data analysis, budget planning, and medium-term planning. Participation in both strategic and operational system development.
Development of custom solutions in consultation with the customer. Advising and coordinating various specialized areas, followed by the preparation of proposals. Finding solutions when customer-related issues arise.